At GRAPTECH SERVICES (OPC) PRIVATE LIMITED, we strive to provide you with reliable and secure services. We understand that there may be instances where you may need a refund for a transaction. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Failed Transactions: If your payment is successfully processed, but the transaction fails due to technical issues, incorrect details, or service provider errors, you may be eligible for a refund.
- Duplicate Transactions: If you accidentally make the same payment more than once for the same service, we will process a refund for the duplicate transaction.
- Service Not Delivered: If the service for which you have paid is not delivered due to reasons beyond your control, and the payment was successful, you may request a refund.
2. Non-Refundable Transactions
Refunds will not be provided in the following cases:
- Successful Transactions: Once a transaction is successfully processed and the service is delivered, it cannot be refunded.
- Change of Mind: Refunds will not be issued if you change your mind after making a payment.
- Incorrect Details: If you provide incorrect details (e.g., wrong mobile number or account details) and the transaction is completed, no refund will be issued.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team at 9717829343 within 3 days of the transaction date. Provide the transaction ID, payment details, and a brief description of the issue.
- Verification: Our team will review your request and verify the transaction details. We may contact you for additional information if needed.
- Approval: If your refund request meets the eligibility criteria, we will process the refund. Refunds will be credited back to the original payment method used for the transaction.
4. Refund Timeline
Refunds will typically be processed within 3 business days after approval. Depending on your payment method, it may take additional time for the refund to appear in your account.
5. Contact Information
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:
- Company Name GRAPTECH SERVICES (OPC) PRIVATE LIMITED
- Email Address info@grappay.com
- Phone Number 9717829343
6. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page.
