At GRAPTECH SERVICES (OPC) PRIVATE LIMITED, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: When you create an account, make a transaction, or contact us, we may collect personal information such as your name, email address, phone number, billing address, payment details, and other relevant data.
- Transaction Information: We collect details about the transactions you perform through our platform, including the type of service, amount, date, and time of the transaction.
- Technical Information: We may collect information related to your device, IP address, browser type, operating system, and other technical data to improve our services.
- Cookies: Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that allow us to recognize you and customize our services.
2. How We Use Your Information
We use the information we collect to:
- Process and complete your transactions.
- Provide customer support and respond to your inquiries.
- Improve and customize our website and services.
- Send you notifications, updates, and promotional offers related to our services.
- Prevent fraudulent activities and ensure the security of our platform.
- Comply with legal obligations and enforce our terms and conditions.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, customer support, and technical partners. These providers are obligated to protect your information and use it only for the purposes specified by us.
- Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a court order, government investigation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the transaction. We will notify you of any such change and the options available to you.
4. Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
5. Your Rights
You have the right to:
- Access and review the personal information we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal information, subject to certain legal obligations.
- Opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication.
To exercise these rights, please contact us at info@grappay.com.
6. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the new terms.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@grappay.com.
Effective Date: 01 August 2024
